Technical Support Jobs | Engineering Jobs in Japan

1-11 of 11 jobs Sorted by

Quality Assurance, Quality Control 1More

3.5M JPY - ***M JPY

Need to logged in

Tokyo

Full-time (permanent)

Online Interview: Yes

Remote Work from Overseas: No / Remote Work in Japan: No

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Use English Plans for overseas expansion No dispatch

Related Skills

Programming Language

SAP

Language Requirements

Required

Preferred

Job Description

▶ Business Descriptio
Provides end-to-end support for foreign-affiliated companies, primarily in the pharmaceutical and medical device industries, ranging from consulting to development and operation, centered on ERP solutions. Over half of the top 20 global pharmaceutical and medical device companies by sales are clients, demonstrating high specialization.

Seeking a bilingual (Japanese/English) maintenance and operations specialist due to business expansion.


▶ Job Overview
Primarily responsible for the operation and maintenance of major domestic and international client systems, including those of global top-share companies in the pharmaceutical and apparel industries.

＜ Key Responsibilities ＞
As an operations support specialist for client systems, perform the following:
・Responding to inquiries from client system departments and end-users.
・Requesting support from and dispatching to technical teams.
・Incident management for issues such as failures and requests.
・Reporting on the status of correspondence.

＜ Project Details ＞*Not limited to the following:
・Duration: 6 months to 2 years
・Team Size: Approximately 5 to 15 members (Company members only)
・Average case load per person is approximately 5 projects
・Clients: Roughly 50/50 split between foreign-affiliated companies (15+ countries) and Japanese companies. Examples include pharmaceutical/medical device industry, sportswear, food. Over 90% are prime vendor projects.


▶ Organizational Structure
・Active members range from their 20s to 60s.
・Specialists are employed, including those with 10 to 20 years of ERP package implementation experience at top-tier foreign-affiliated ERP vendors and major SIers.

▶ Impact and Achievements of Global Employees]
・Number of Employees: 4
・Nationalities: South Korea, UK, Tunisia, China


▶ Workplace Language
・Both Japanese and English are used.
*Specifications, design documents, and meetings are generally conducted in Japanese, but some tasks require English.
*Many employees are English speakers; some use English for communication during breaks and meals.

Required Skills and Experiences

▶ Mandatory Requirements ・Experience in operational support for Enterprise System. ・Business-level Japanese proficiency (document creation, email, meeting correspondence, etc.). ▶ Preferred Requirements ・Development experience with any Enterprise System. ・Possession of Information Technology Engineer Examination/IT Service Manager qualification. ・Business-level English proficiency (document creation, email, teleconference, customer support, etc.)

After sign up, you can browse all information.

If you already have a GitTap Account, please login.

Working Condition

▶ Employment Type
Full-time employee (Probationary period: 3 months)

▶ Expected Annual Salary
¥3,500,000 – ¥5,600,000
- Base salary starts at ¥350,000 (includes fixed overtime pay)
- System: Annual salary system
*Determined based on experience and skills.

▶ Bonus
Twice a year (July and December)

▶ Work Location
IK Building 5F, 2-24-9 Kamiosaki, Shinagawa-ku, Tokyo 141-0021
*One day per week remote work is possible based on a shift system.

▶ Working Hours
9:00 – 18:00 (Scheduled working hours: 8 hours)
- Senior class and above: Discretionary labor system for professional services applies.
- Leader class and below: Fixed overtime system applies.
*Determined based on experience and skills.

▶ Allowances
Overtime work allowance (for fixed overtime system applicators), late-night work allowance, business trip accommodation allowance, housing allowance (for eligible employees only), separate payment for commuting transportation expenses.

▶ Benefits and Welfare
・Full social insurance coverage (Health insurance, Employees' Pension Insurance, Employment insurance, Worker's Accident Compensation Insurance)
・Use of resort/sports facilities (Facilities contracted with the Kanto IT Software Health Insurance Association)
・Annual recognition system, incentive bonus system
・Qualification acquisition/External training course subsidy system
・Childcare leave system, family care leave system
・Housing allowance (with eligibility conditions)

▶ Holidays and Leave
・120 days annually
・Two days off per week (Saturdays, Sundays, and public holidays)
・New Year's holiday: 5 days
・Annual paid leave (10 to 20 days)

RECRUITMENT PROCESS

2-3 interviews
*Online interview
After the first interview, you will be asked to take a web-based aptitude test. The aptitude test is web-based, so there is no need to come to the office.

IK Building 5F, 2-24-9 Kamiosaki, Shinagawa-ku, Tokyo 141-0021, Japan

https://www.tenon.co.jp/

Private

51 - 100 employees

Capital 70,000千円

Kota Akutsu

Since Feb 2004

Business (description what they do)

Consulting and software development related to the construction of corporate information systems using packaged software products Development and sales of software products related to packaged software products Sales of packaged software products and related software products

Message from CEO

Since our establishment, we have been providing system solutions for core business operations such as sales, logistics, production, and accounting mainly in the manufacturing industry. We are operating our company based on the principle of providing services that do not "stop" the business. In the future, companies will have to focus more and more on their core business to survive the fierce competition. We believe that we have a mission to accumulate a wider range of technology and business knowledge and to expand our new services. We believe that the value we can offer to job seekers is that we provide an environment where people with diverse potential can take on the challenges of diverse careers. We look forward to meeting all of you who have such a passionate desire to continue taking on challenges at Tenon.

Various Career Paths

There are a wide range of fields in which you can be active. At Tenon, each employee can grow to become a professional in his or her field. Even for a single IT consultant, each employee's aptitude differs depending on whether he or she is a manager or a specialist. At Tenon, where you have a variety of choices, you can grow steadily. 【IT Consultant】・Management Positions Associate→Consultant→Senior Consultant→Manager→Senior Manager→General Manager/Director ・Specialist Positions Associate→Consultant→Senior Consultant→Expert→Senior Expert→Evangelist

Global Communication

More than 50% of Tenon's clients are foreign companies. You can experience global communication in proposal activities and consulting work. Even new employees have the opportunity to attend English conferences and other meetings immediately after being assigned to a position. Even if you are not good at English, you can learn it through your work after joining the company.

Available Jobs in (Tenon Co., Ltd.)

1-11 of 11 jobs Sorted by

No results