Technical Support Jobs | Engineering Jobs in Japan

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Technical Support

5M JPY - ***M JPY

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Tokyo

Full-time (permanent)

Online Interview: Yes

Remote Work from Overseas: No / Remote Work in Japan: No

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Use English Start-up International employees In-house product development

Related Skills

Office tools

Google Analytics

Language Requirements

Required

Preferred

Job Description

[Business Overview]
We provide comprehensive support for the Japan travel experience, including Wi-Fi and eSIM rentals, ticket booking services for the Shinkansen and buses, and inbound tourism consulting for businesses.

[Job Description]
Our company provides a variety of global services to ensure that all foreign nationals—from tourists visiting Japan to long-term residents—can enjoy their time in Japan and feel at ease.
We are seeking a “future center leader candidate” to oversee the operations and management of our multilingual customer support team.In this role, you will lead a diverse team—including foreign staff—and build a system that delivers the best possible customer experience to clients around the world.
Based on the belief that “only by understanding the front lines can we build a truly strong organization,” you will start as a front-line agent. However, we expect you to eventually take on a leadership role in the CS department, where you will play an active part in organizational management, customer experience, and the planning and execution of strategies—all from a perspective close to that of senior management.

[Job Details]
・Duties as a Frontline Agent
‐ You will remain on the front lines, handling inquiries from foreign visitors to Japan and foreign residents (40% by phone, 20% via chat, 40% by email).
‐ From providing tourist information to resolving issues and offering daily life support, you will take the initiative in handling difficult cases and situations requiring judgment, setting the standard for customer service through your own actions and example.
・Responsibilities as a Leader
‐ You will take on the role of leading the team.
‐ To be honest, this is not an easy position, as you’ll be handling frontline customer service, team development, and process improvement all on the same day. However, because you’ll be able to develop your team while gathering firsthand feedback from customers, the speed of improvement and the sense of fulfillment will be far greater than in a purely managerial role. I believe this is the ideal environment for anyone who wants to grow the organization while getting their hands dirty.
(Scope of Responsibilities) All company operations

[Tools Used]
・MS Office
・Google Analytics
・Search Console
・Google Ads, etc.

[Work Environment]
Internal communication: Japanese and English
Communication with international team members and customers: English

[Role of International Team Members]
・Approximately half of our staff are international employees, with members from various countries—including Nepal, the Philippines, Russia, and China—actively contributing.

Required Skills and Experiences

[Required Qualifications] ・At least 3 years of practical experience in a call center or customer support (CS) role ・Business-level customer service skills in both English and Japanese (reading, writing, and speaking) 　*You will be communicating with foreign team members and customers. ・N1 certification ・Valid work visa 【Preferred Qualifications】・Experience as a leader, supervisor, or in team management at a call center or similar setting ・Experience in Customer Success (CS) ・Work experience at an electronics retail store (skills in explaining gadgets, communication plans, etc.) ・Call center experience at an insurance company (skills in clearly and politely explaining complex terms and services) ・Experience using web analytics tools such as Semrush and Clarity, as well as heatmap analysis tools [Ideal Candidate Profile] ・Someone who embraces diversity ・Someone with a “field-first” mindset who is willing to tackle hands-on, practical challenges ・Someone who identifies issues and takes the initiative to drive improvements (sense of ownership) ・Someone who finds joy in others’ growth and is committed to maximizing team results

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Working Condition

■ Compensation
・Annual Salary: 5 million yen to 7 million yen
　*The probationary period is 6 months. There are no other changes to the terms and conditions.
・Payment Method: 1/12 of the annual salary is paid monthly
・Monthly Salary: 416,700 yen – 583,400 yen (includes a fixed overtime allowance for 30 hours: 77,900 yen – 109,000 yen; any overtime exceeding this will be paid separately)
・Base Salary: 338,800 yen – 474,400 yen
・Other Fixed Allowances: None

■ Work Location    
4th Floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004
(Scope of Assignment) Headquarters and sales offices nationwide

■ Working Hours    
08:00–23:00 (8 hours of actual work, 1-hour break, shift system)　
Sample shifts: 8:00–17:00 / 14:00–23:00
5 days a week, including Saturdays and Sundays; subject to shift schedule

■ Days Off    
・Two days off per week
・Year-end and New Year’s holidays
・Annual paid leave
・Maternity and childcare leave
・Special leave for weddings and funerals

■ Employee Benefits    
・Microwave and refrigerator provided
・Water dispenser provided
・Paid leave
・Maternity and childcare leave programs available
・Commuting allowance (up to 30,000 yen/month)
・Up to 50% subsidy for lunch expenses

■ Insurance Coverage    
Health Insurance, Employees’ Pension Insurance, Employment Insurance, Workers’ Compensation Insurance

■ Measures Against Secondhand Smoke    
Smoking is prohibited indoors

RECRUITMENT PROCESS

1. Resume Screening
2. First Interview (HR, Line Manager)
3. Second Interview (Executive Officer)
4. Aptitude Test
5. Final Interview (CEO)
6. Hiring
*All interviews will be conducted online.
*Interviews will be conducted in Japanese.

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