Technical Support Jobs | Engineering Jobs in Japan

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Technical Support 1More

4M JPY - ***M JPY

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Tokyo

Full-time (permanent)

Online Interview: Yes

Remote Work from Overseas: No / Remote Work in Japan: Yes

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Remote work Japanese learning support Management 1000+ employees International employees foreign-owned enterprise Involved in upstream processes

Related Skills

Cloud / Infrastructure / DevOps tools

Azure

Server / Middleware

Windows Server

Language Requirements

Required

Preferred

Job Description

【About the IT Solution Service Division】
Under the theme of "aiming to be a group of professional engineers in a cloud-native environment utilizing cutting-edge technologies that will become mainstream in three years," our service stands out from typical engineer dispatch.
By providing "technology" instead of just "resources," we are developing a business where both clients and engineers can have a win-win relationship.
Through our business, we are creating an environment where you can take on "infinite possibilities" to achieve any skill and career advancement you desire!

【Job Description】
You will be engaged in operations support for Microsoft solutions within our support center. We have a wide range of positions available, from member-level to lead, management, and specialist roles. Additionally, we continuously update our projects, so even if your experience isn't explicitly listed, please feel free to apply if you feel your background or desired career path might be a good match. After you apply, we will guide you through the next steps if we find a suitable project based on your past experience.

【Examples of Specific Job Details】
■Technical Problem Solving
You will handle a wide range of issues, including Windows operation, application installation, BitLocker (encryption), and Windows Update errors. You will also be involved in complex troubleshooting for mass PC deployments using technologies like Windows Autopilot and Task Sequences.

■Management and Patch Application
You will lead the investigation and resolution of issues related to device management using Intune and the application of large-scale updates using WSUS.

■Team Collaboration and Knowledge Sharing
You will cooperate with your team and other departments to document and share solutions and workarounds for problems.

■Self-Growth and Efficiency
You will continuously learn about the latest technologies like Autopilot and Intune and pursue efficiency by developing scripts to automate tasks.

■Operations Improvement
You will support PC license management (KMS, MAK, etc.) and participate in improvement activities to create a better PC environment.

【Onboarding Process】
・You will undergo approximately 6 weeks of training.
・You can take external training courses on platforms like Udemy and AWS, as well as internal human skills and engineer training.

【Assignment】
Project assignments are made considering your preferences and skills. You will work in a team of 3 to 10 members on each project. The minimum project duration is six months to over a year.


【What You Will Gain / Highlights of This Job】
■Deepen your specialization and increase your market value
As a company specializing in infrastructure, you can enhance your expertise and boost your market value by focusing on in-demand cloud technologies.

■Participate in large-scale, stable projects
We have an abundance of major prime contracts and direct contracts from major consulting firms. Most projects last six months or more, providing long-term job security.

■Diverse career paths and opportunities to take on challenges
There are opportunities to be involved in projects from the initial planning and requirements definition stages and to be a tech lead involved in the entire business. You can also acquire exceptional technical skills in advanced Microsoft-led projects and environments that handle the latest technologies.

■Extensive support system for peace of mind
We promote a system of one sales representative for every 20 engineers, allowing us to provide detailed and personalized support. Junior engineers are generally not assigned to projects alone but are placed in a team, ensuring a sense of security.

■Flexible and stable work-life
Remote and hybrid work options are available for some projects. You can achieve a good work-life balance while having a stable job.

※This may vary depending on the position to which you are assigned.

Required Skills and Experiences

Please note that the skills listed below are a baseline. If you meet these criteria, or even if you have skills not listed here, you may still be a good match for certain projects, so please feel free to apply! 【Required Skills and Experience】 ■At least 1 year of experience in support, operations, or construction in the following areas: ①Experience with Windows server operations and maintenance or higher. ②Experience providing support related to Windows. ※Simple operational experience alone will not be a skill match. ■JLPT N1 or N2 certification ■Experience working in Japan using Japanese (approx. 3-5 years or more) ■Excellent communication skills to explain complex technical content in an easy-to-understand manner 【Preferred Skills and Experience】 ■Certification in Azure cloud ■Certification and experience related to Microsoft 365 ■Other security-related certifications or experience ※This may vary depending on the assigned position.

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Working Condition

※May vary depending on the assigned position.

【Salary】
4,000,000 JPY to 5,000,000 JPY
・Bonus: Yes (paid twice a year, linked to individual and company performance)
・Probationary period: 6 months (same conditions)
※Salary will be determined based on your experience and skills.

【Work Location】
Client offices in the 23 wards of Tokyo or around Shin-Osaka Station
※Consultation for 2-3 or more days of remote work per week is possible.
※Full remote work may be possible depending on the project.

【Working Hours】
8:30 to 17:15
※Working hours may be adjusted to match the client's working hours.

【Holidays】
・Complete two-day weekend system (Saturday and Sunday) and national holidays
・Condolence leave
・Maternity and childcare leave
・Nursing care leave
・Paid leave
※Long vacations of 5 or more consecutive days are also possible.

【Scope of Work Change】
Tasks determined by the company

【Work-style Systems】
◆Telework System
Although it varies by client, you can choose where to work based on your tasks and schedule.
We respect employee autonomy and aim to improve work efficiency and productivity.
In-office rate (per day): 54% ※Actual results from January to March 2022

【Life-stage Systems】
◆Childcare Leave
The childcare leave utilization rate for women is 100%, and the return-to-work rate from childcare leave is also 100% (as of December 2021).
Childcare leave for men is also becoming more common.
◆Marriage Special Leave
Leave is granted when an employee or their child gets married.
◆Child Nursing Leave
You can take leave to care for a child who is injured or ill.

【Evaluation System】
◆Incentive System
Randstad has an incentive system based on fairness and transparency.
There are both team and individual incentives, creating a framework where you can feel motivated and perform at your best.
◆Skill Development and Evaluation System
For the purpose of sustainable growth, Randstad provides an environment where you can receive fair evaluations and feedback on your performance and advance your career, regardless of your years of service.

【Training System】
◆Domestic Training System
We provide various training programs to necessary employees to promote their growth.
◆E-learning
We have an online learning system as an internal tool for acquiring necessary job-related knowledge.
◆Qualification Acquisition Support System
This is a system where the company subsidizes a part of the cost of acquiring qualifications necessary for the job.
◆Partner Schools
We have partnerships with numerous external schools, and employees can use discount benefits. We support skill enhancement from various angles through partnerships with language, IT, and financial schools.

【Benefits】
◆Health Checkups
You can undergo regular health checkups through the Kanto IT Software Health Insurance Association.

【Money Plan】
◆Complete Social Insurance Coverage
Welfare pension, health insurance, employment insurance, workers' compensation insurance
◆Defined Contribution Pension
We have introduced a defined contribution pension plan (Japanese 401k), where the company contributes premiums and employees manage their own investments.

【Resort Facilities, Sports Clubs, Restaurants, etc.】
◆Kanto IT Software Health Insurance Association (ITS)
Randstad is a member of ITS, which offers extensive welfare services. You can use resort facilities, sports clubs, restaurants, and domestic and international travel at a reasonable price.
◆Club Off
This is a welfare service that Randstad employees can use. You can use preferential services for accommodations, leisure, sports, shopping, dining, childcare, and nursing care nationwide.

【To All Persons with Disabilities】
At Randstad, we promote an inclusive environment that respects every individual. We welcome applications from people with disabilities for all open positions. Please inform us of any special considerations needed.

RECRUITMENT PROCESS

【Selection Process】
▼Web Document Screening
▼Casual Interview (Recruiter)
▼1st Interview (Team Manager) *May be skipped
▼Final Interview (Business Unit Manager or Team Manager)
▼Offer

The selection process typically takes about 2 to 3 weeks. If you are in a hurry to change jobs, we can shorten the process upon request.

※All interviews will be conducted in Japanese.
※In some cases, a "workplace interview" may be held after the final interview.
※Interviews are conducted online (other methods can be discussed).
※Interview and start dates are negotiable.
※This may vary depending on the position to which you are assigned.

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