ISF NET, Inc.

Bilingual Technical Support (L1)_IT Infrastructure]Visa Support/many foreigners being in our company

Technical Support

3.5M - ***M JPY

Tokyo

Full-time (permanent)

Online Interview: Yes

Remote Work from Overseas: No / From Japan: No

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Short overtime work (less than 20 hours) Japanese learning support High utilization rate of paid leaves Company housing/ Rent subsidy Use English Incentives available 1000+ employees International employees Management Fast and short-term placement side job OK

Top-Selling Points

Rate of Foreigners
Less Than

Frequency of English Usage
Less Than

Related Skills

Cloud / Infrastructure / DevOps tools

AWS Azure

Operating System

Linux

Server / Middleware

Windows Server Oracle Server

Language Requirements

Required

Preferred

Language Requirements

Required

Japanese: Business

English: Business

JLPT: N2

Preferred

Japanese: Business

English: Business

JLPT: N2

Job Description

Recruitment Background
While demand for engineers who support IT infrastructure is increasing, the shortage of human resources in the IT industry is becoming a serious issue. Since its establishment in 2000, ISFnet has been committed to "full-time employment that emphasizes human qualities rather than technical skills" and "education that transforms human resources into human assets" earlier than any other company in the IT industry.
Building and maintaining the networks that connect technologies and their underlying infrastructure is a business that will continue to be needed even as the times change.
We are looking for people who can grow and play an active role with us in our company, which aims to be an ideal IT infrastructure company!

Job Description
The Technical Support Manager is responsible for providing technical support using both Japanese and English. Mainly responsible for IT infrastructure construction, helpdesk operations, and bilingual support for communication and on-site services in English with overseas vendors for foreign companies based in Japan.

Examples of main duties include.
Monitoring and alert response for servers and network equipment
Maintenance
User support
Incident response
Manual maintenance, etc.

＜Project Examples
◆Support_Help Desk
Job Description:
　Windows 10, 11 + M365 (Teams, Outolook, Excel, Word) 
　Support for about 500 PCs and 60 tablets for web conferencing 
　Maintenance of operation manuals 
　Support for registration and deletion of business system accounts 
Location: Tokyo
Work type: Day shift

◆Support_Help Desk
Job Description:
　Infrastructure (server/AD registration, etc.)
　General support of tickets for infrastructure related applications.
　　Supporting the IT staff in each department with the applications that come in.
　　　The position will also be responsible for responding to inquiries.
Location: Remote
Work style: Day shift

Mid-career employees will be provided with training opportunities after joining the company, and will be assigned based on their experience and preferences.
Eventually, you may be able to challenge yourself with high-level work such as design, construction, or project management.

Working environment
Many foreign nationals are active in the company.
More than 250 foreign employees
＜(32 countries in total, including the United States, Argentina, England, Italy, India, Indonesia, Egypt, Australia, the Netherlands, Sri Lanka, Senegal, Nepal, Bangladesh, the Philippines, Brazil, Vietnam, Peru, Malaysia, Myanmar, Mongolia, Russia, Korea, Taiwan, China, etc.) Including a total of 32 countries &gt;.
Female enrollment rate: 27.2%, number of employees with shorter working hours: 45, employment rate of physically challenged: 3.01
You may have an image that the IT engineering world is dominated by men, but at ISFnet, regardless of gender, nationality, or age, the company provides equal opportunities.

Balance between work and private life
79.2% of employees get paid, average monthly overtime is 7.3 hours, 100% of female employees take parental leave, 84.6% of male employees take parental leave.
We are working to create an environment where employees can continue to work for a long time.

Age of Employees
Average age of employees: 33.6 years old; Number of managers in their 20s and 30s: 121; Average age of managers: 39.1 years old
At ISFnet, if you are motivated, you can play an active role regardless of your age!
In addition to management positions, there are a variety of opportunities for business development and new projects.

Internal Languages
Depending on the project, we expect to use both Japanese and English.

Career Path
We offer subsidies for the examination fees for IT infrastructure-related certifications to improve your skills, as well as an incentive system for acquiring certifications. We also offer a reward system for those who acquire certifications.

&lt;Support Example
Establishment of a multi-cloud verification environment
We have our own AWS, Windows, and Linux virtual environment. You can also learn by connecting from home with a dedicated account if you make a reservation, allowing you to improve your networking skills in a practical manner while working with actual Cisco equipment!

Improve your skills by learning through the Learning Management System (LMS)
All engineers will be provided with an iPhone to access the Learning Management System (LMS), which allows them to access high-quality online learning videos at any time. You can also take courses that help you acquire qualifications, and if you pass the company's designated qualifications, the company will pay all examination fees!

Required Skills and Experiences

■Required Requirements: Development Skills - Japanese communication skills equivalent to N2 or above and business level English skills - At least 1 year of IT technical support, help desk, or operator experience - At least 6 months of IT infrastructure experience (network, server, infrastructure-related cloud operations, etc.) *At least 1 year of infrastructure-related experience in a development role. ■Welcome Requirements. The following national certifications and vendor qualifications are a plus National qualifications: Basic Information Technology Engineer Examination, Applied Information Technology Engineer Examination, Network Specialist Examination Vendor certifications: CCNA, LPIC, ITIL, LinuC, CompTIA, AWS certification, etc.

After sign up, you can browse all information.

If you already have a GitTap Account, please login.

Working Condition

Employment Type: Full-time 
Trial period: 3 months

Work Location:
Tokyo, Nagoya, Osaka
Work location depends on the project you are participating in.
Work location will be considered upon request.
Remote work may be available depending on the project.

Estimated annual salary: 3.72~4 million yen
Monthly salary: 310,000-340,000 yen + benefits + overtime paid separately + incentive bonus (twice a year)
Salary increase: Twice a year in April and October
Promotion: Twice a year
Incentive bonus: Incentive bonuses are paid twice a year if the amount of contracts with customers exceeds a certain level.

Examples of career progression
Immediately after joining the company: Japanese-English bilingual help desk (6 months) Annual salary: 3.72 million yen
Project 2: Network operation and maintenance at a foreign company (2nd year) Annual salary: 4.5 million yen
Project 3: Network design and construction including coordination with overseas vendors (current) Annual salary: 6.4 million yen

Working hours
9:00 - 18:00
*Shift work and night shifts are available depending on the project in which you participate.

Benefits
The following support is available for foreign engineers.
1.Visa support
The visa applications & renewal are being supported for those coming from overseas and in Japan. The dormitory accommodations is provided for those coming from overseas or the local areas of Japan.

2.Japanese Language Support
Our qualified Japanese language instructors will give you advice on how to learn Japanese.
We provide support for improving your Japanese language skills by delivering assignments ranging from business conversation and business writing to e-mail writing.

3.Mentor System
Foreign employees or English-speaking employees serve as mentors and hold regular exchange meetings. They can discuss any concerns or worries they may have about the working environment or life in Japan.

Social insurance is provided (health insurance, pension, unemployment insurance, and workers' accident compensation insurance).
Transportation expenses are covered (up to 100,000 yen).
Defined contribution pension plan (401K)
Family allowance (eligible dependents: spouse 10,000 yen, children 5,000 yen, parents 3,000 yen / applicable from the second year of employment)
Dormitory and company housing available (35,000 yen/month out-of-pocket, for eligible employees only)
Company discount and in-house sales are available.
Childcare support is available.
Childcare support is available.
Training available (support and training using a multi-cloud environment, video learning applications, e-learning)
Meal subsidies available (cafeteria plan (products from partner companies can be purchased at a discount))
President's Award
Smile Mutual Aid Society (a system to provide congratulatory money and other benefits for various life events)
CDP system (in-house recruitment system)
iPhone rent
Membership in Kanto IT Software Health Insurance Association
Telework and staggered work hours
Telework and staggered work hours are allowed.
Clothing *Depends on company regulations

【Holidays】
120 days off per year + 5 days paid holidays required
Weekends off (Saturdays, Sundays, and national holidays) *Shift work may be required depending on the project.
Long vacations are available (5 days for year-end and New Year vacations).
Paid vacations ★Companywide average: 11.25 days/year, 79.2% of employees take paid vacations.
Celebration and condolence leave
Maternity/paternity leave taken by all employees ★Parental leave taken by 100% of female employees and 84.6% of male employees
Self-care leave
Sick/Injury leave
　└ Five days of paid leave per year can be taken for medical treatment of one's own illness only when all annual paid leave has been used up.
Child nursing care leave
Anniversary leave (to encourage employees to take annual paid leave)
Refreshment leave (5 to 6 days are granted to employees who have been with the company for 10 or 20 years)
Lapsed paid vacation reserve system

RECRUITMENT PROCESS

1. Document screening 
2. Aptitude test (about 20 minutes on the web)
    *Aptitude test can be taken in English.
3. Web interview (1~2 times) 
4.  Offer of employment

Business (description what they do)

Information and communication system design, construction, maintenance and consulting services Development, import and sale of computer software and hardware Contracted operation, management and maintenance of computer systems Computer software and hardware test design / execution and consulting Rental and management of hardware and software verification facilities, equipment and equipment Educational business related to computer operation, program production, etc. Sale of recycled computer hardware and peripherals Management and investment consultancy Worker dispatch business based on the Worker Dispatch Business Law Headquarters (Sect 13-304931) Paid employment agency (permit number: 13-Yu-010728) Employment support and employment support business for persons with disabilities Disability welfare service business based on the Comprehensive Support Law for Persons with Disabilities All businesses related to the preceding items

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Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Top-Selling Points

Rate of Foreigners
Less Than

Frequency of English Usage
Less Than

Related Skills

Cloud / Infrastructure / DevOps tools

AWS Azure

Operating System

Linux

Server / Middleware

Windows Server Oracle Server

Language Requirements

Required

Preferred

Language Requirements

Required

Japanese: Business

English: Business

JLPT: N2

Preferred

Japanese: Business

English: Business

JLPT: N2

Job Description

Recruitment Background
While demand for engineers who support IT infrastructure is increasing, the shortage of human resources in the IT industry is becoming a serious issue. Since its establishment in 2000, ISFnet has been committed to "full-time employment that emphasizes human qualities rather than technical skills" and "education that transforms human resources into human assets" earlier than any other company in the IT industry.
Building and maintaining the networks that connect technologies and their underlying infrastructure is a business that will continue to be needed even as the times change.
We are looking for people who can grow and play an active role with us in our company, which aims to be an ideal IT infrastructure company!

Job Description
The Technical Support Manager is responsible for providing technical support using both Japanese and English. Mainly responsible for IT infrastructure construction, helpdesk operations, and bilingual support for communication and on-site services in English with overseas vendors for foreign companies based in Japan.

Examples of main duties include.
Monitoring and alert response for servers and network equipment
Maintenance
User support
Incident response
Manual maintenance, etc.

＜Project Examples
◆Support_Help Desk
Job Description:
　Windows 10, 11 + M365 (Teams, Outolook, Excel, Word) 
　Support for about 500 PCs and 60 tablets for web conferencing 
　Maintenance of operation manuals 
　Support for registration and deletion of business system accounts 
Location: Tokyo
Work type: Day shift

◆Support_Help Desk
Job Description:
　Infrastructure (server/AD registration, etc.)
　General support of tickets for infrastructure related applications.
　　Supporting the IT staff in each department with the applications that come in.
　　　The position will also be responsible for responding to inquiries.
Location: Remote
Work style: Day shift

Mid-career employees will be provided with training opportunities after joining the company, and will be assigned based on their experience and preferences.
Eventually, you may be able to challenge yourself with high-level work such as design, construction, or project management.

Working environment
Many foreign nationals are active in the company.
More than 250 foreign employees
＜(32 countries in total, including the United States, Argentina, England, Italy, India, Indonesia, Egypt, Australia, the Netherlands, Sri Lanka, Senegal, Nepal, Bangladesh, the Philippines, Brazil, Vietnam, Peru, Malaysia, Myanmar, Mongolia, Russia, Korea, Taiwan, China, etc.) Including a total of 32 countries &gt;.
Female enrollment rate: 27.2%, number of employees with shorter working hours: 45, employment rate of physically challenged: 3.01
You may have an image that the IT engineering world is dominated by men, but at ISFnet, regardless of gender, nationality, or age, the company provides equal opportunities.

Balance between work and private life
79.2% of employees get paid, average monthly overtime is 7.3 hours, 100% of female employees take parental leave, 84.6% of male employees take parental leave.
We are working to create an environment where employees can continue to work for a long time.

Age of Employees
Average age of employees: 33.6 years old; Number of managers in their 20s and 30s: 121; Average age of managers: 39.1 years old
At ISFnet, if you are motivated, you can play an active role regardless of your age!
In addition to management positions, there are a variety of opportunities for business development and new projects.

Internal Languages
Depending on the project, we expect to use both Japanese and English.

Career Path
We offer subsidies for the examination fees for IT infrastructure-related certifications to improve your skills, as well as an incentive system for acquiring certifications. We also offer a reward system for those who acquire certifications.

&lt;Support Example
Establishment of a multi-cloud verification environment
We have our own AWS, Windows, and Linux virtual environment. You can also learn by connecting from home with a dedicated account if you make a reservation, allowing you to improve your networking skills in a practical manner while working with actual Cisco equipment!

Improve your skills by learning through the Learning Management System (LMS)
All engineers will be provided with an iPhone to access the Learning Management System (LMS), which allows them to access high-quality online learning videos at any time. You can also take courses that help you acquire qualifications, and if you pass the company's designated qualifications, the company will pay all examination fees!

Required Skills and Experiences

After sign up, you can browse all information.

If you already have a GitTap Account, please login.

Working Condition

Employment Type: Full-time 
Trial period: 3 months

Work Location:
Tokyo, Nagoya, Osaka
Work location depends on the project you are participating in.
Work location will be considered upon request.
Remote work may be available depending on the project.

Estimated annual salary: 3.72~4 million yen
Monthly salary: 310,000-340,000 yen + benefits + overtime paid separately + incentive bonus (twice a year)
Salary increase: Twice a year in April and October
Promotion: Twice a year
Incentive bonus: Incentive bonuses are paid twice a year if the amount of contracts with customers exceeds a certain level.

Examples of career progression
Immediately after joining the company: Japanese-English bilingual help desk (6 months) Annual salary: 3.72 million yen
Project 2: Network operation and maintenance at a foreign company (2nd year) Annual salary: 4.5 million yen
Project 3: Network design and construction including coordination with overseas vendors (current) Annual salary: 6.4 million yen

Working hours
9:00 - 18:00
*Shift work and night shifts are available depending on the project in which you participate.

Benefits
The following support is available for foreign engineers.
1.Visa support
The visa applications & renewal are being supported for those coming from overseas and in Japan. The dormitory accommodations is provided for those coming from overseas or the local areas of Japan.

2.Japanese Language Support
Our qualified Japanese language instructors will give you advice on how to learn Japanese.
We provide support for improving your Japanese language skills by delivering assignments ranging from business conversation and business writing to e-mail writing.

3.Mentor System
Foreign employees or English-speaking employees serve as mentors and hold regular exchange meetings. They can discuss any concerns or worries they may have about the working environment or life in Japan.

Social insurance is provided (health insurance, pension, unemployment insurance, and workers' accident compensation insurance).
Transportation expenses are covered (up to 100,000 yen).
Defined contribution pension plan (401K)
Family allowance (eligible dependents: spouse 10,000 yen, children 5,000 yen, parents 3,000 yen / applicable from the second year of employment)
Dormitory and company housing available (35,000 yen/month out-of-pocket, for eligible employees only)
Company discount and in-house sales are available.
Childcare support is available.
Childcare support is available.
Training available (support and training using a multi-cloud environment, video learning applications, e-learning)
Meal subsidies available (cafeteria plan (products from partner companies can be purchased at a discount))
President's Award
Smile Mutual Aid Society (a system to provide congratulatory money and other benefits for various life events)
CDP system (in-house recruitment system)
iPhone rent
Membership in Kanto IT Software Health Insurance Association
Telework and staggered work hours
Telework and staggered work hours are allowed.
Clothing *Depends on company regulations

【Holidays】
120 days off per year + 5 days paid holidays required
Weekends off (Saturdays, Sundays, and national holidays) *Shift work may be required depending on the project.
Long vacations are available (5 days for year-end and New Year vacations).
Paid vacations ★Companywide average: 11.25 days/year, 79.2% of employees take paid vacations.
Celebration and condolence leave
Maternity/paternity leave taken by all employees ★Parental leave taken by 100% of female employees and 84.6% of male employees
Self-care leave
Sick/Injury leave
　└ Five days of paid leave per year can be taken for medical treatment of one's own illness only when all annual paid leave has been used up.
Child nursing care leave
Anniversary leave (to encourage employees to take annual paid leave)
Refreshment leave (5 to 6 days are granted to employees who have been with the company for 10 or 20 years)
Lapsed paid vacation reserve system

RECRUITMENT PROCESS

1. Document screening 
2. Aptitude test (about 20 minutes on the web)
    *Aptitude test can be taken in English.
3. Web interview (1~2 times) 
4.  Offer of employment

Business (description what they do)

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