Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Top-Selling Points

Rate of Foreigners
Less Than

Frequency of English Usage
Less Than

Related Skills

Management/System project Experience

Others

Language Requirements

Required

Preferred

Language Requirements

Required

Japanese: Business

English: Greetings/None

Preferred

No Data

Job Description

【Responsibilities】
You will be responsible for planning, implementing, and supporting the operation of DX initiatives, UI/UX improvements, and the digitalization of contact centers for various corporate clients.
・DX Planning & Support: Designing and implementing DX strategies, UI/UX enhancements, and contact center digitalization.
・VOC-Driven Chat Solutions: Utilizing "Voice of the Customer" (VOC) data to plan, introduce, and support the operation of automated chat/support systems.
・Project Governance: Managing man-hours for implementation and operational phases, while ensuring high-quality standards for all project outputs.
・Service Planning: Proposing and improving services based on specific challenges identified by both the client and the frontline contact center staff.
・Management & Oversight: Leading team members and managing the overall progress and success of the project.
・Other Duties: Handling additional tasks as assigned by the company.

【Specifically】
"What is the customer truly looking for when they ask a question?"
Your primary role is to analyze historical VOC (Voice of the Customer) to understand user intent. Based on these insights, you will handle the strategic planning for AI Chatbot implementation and lead daily operational direction.
・Cutting-Edge Technology: They are currently introducing multiple AI technologies, providing you with opportunities to work directly with the latest innovations in the field.
・Career Growth & Stability: They warmly welcome individuals who want to develop specialized, "hands-on" professional skills and build a long-term career while maintaining a healthy work-life balance.

What is a Contact Center?
・Strategic Communication Hub: Unlike a traditional call center, a contact center is a strategic touchpoint designed to adapt to the evolving landscape of customer communication.
・Extensive Client Base: They provide operational support for over 3,000 client companies across various industries.
・Omni-channel Support: They provide diverse communication services beyond just telephone calls, including chat, email, and social media.
・Integrated Development: They also handle the development of associated applications to enhance the customer support experience.

【Skills You Will Acquire】
Web media knowledge, proposal and presentation skills, data analysis skills, AI and generative AI knowledge

Required Skills and Experiences

【Required】・Practical experience as a PM, PL, Director, etc. in IT projects (Web systems, Web application development, etc.) (Project scale not specified) ・Documentation work (※Similar to current requirements) 【Desired Skills】・Knowledge of Web system development ・Basic programming knowledge (PHP, JavaScript, etc.) 【Preferred】・Experience in implementing and operating chatbots ・Sales experience in system solutions and related fields 【Ideal Applicants】・Interested in thinking about how things are structured ・Able to think things through even with limited information ・Interested in the latest technology and information ・Skilled at customer negotiations

After sign up, you can browse all information.

If you already have a GitTap Account, please login.

Working Condition

<Welfare>
Commuting allowance (up to 50,000 yen per month)
Social insurance
Retirement allowance system (defined contribution pension plan)
Employee stock ownership plan
Property accumulation savings plan
Accumulated savings system
Celebration, condolence, and visitation allowance system
Recreation facilities
Others

RECRUITMENT PROCESS

Application Screening → First Interview → Aptitude Test → Final Interview → Offer

Business (description what they do)

Recruiting business specializing in job change support for foreign IT personnel

Available Jobs in (G Talent)

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Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Top-Selling Points

Rate of Foreigners
Less Than

Frequency of English Usage
Less Than

Related Skills

Management/System project Experience

Others

Language Requirements

Required

Preferred

Language Requirements

Required

Japanese: Business

English: Greetings/None

Preferred

No Data

Job Description

【Responsibilities】
You will be responsible for planning, implementing, and supporting the operation of DX initiatives, UI/UX improvements, and the digitalization of contact centers for various corporate clients.
・DX Planning & Support: Designing and implementing DX strategies, UI/UX enhancements, and contact center digitalization.
・VOC-Driven Chat Solutions: Utilizing "Voice of the Customer" (VOC) data to plan, introduce, and support the operation of automated chat/support systems.
・Project Governance: Managing man-hours for implementation and operational phases, while ensuring high-quality standards for all project outputs.
・Service Planning: Proposing and improving services based on specific challenges identified by both the client and the frontline contact center staff.
・Management & Oversight: Leading team members and managing the overall progress and success of the project.
・Other Duties: Handling additional tasks as assigned by the company.

【Specifically】
"What is the customer truly looking for when they ask a question?"
Your primary role is to analyze historical VOC (Voice of the Customer) to understand user intent. Based on these insights, you will handle the strategic planning for AI Chatbot implementation and lead daily operational direction.
・Cutting-Edge Technology: They are currently introducing multiple AI technologies, providing you with opportunities to work directly with the latest innovations in the field.
・Career Growth & Stability: They warmly welcome individuals who want to develop specialized, "hands-on" professional skills and build a long-term career while maintaining a healthy work-life balance.

What is a Contact Center?
・Strategic Communication Hub: Unlike a traditional call center, a contact center is a strategic touchpoint designed to adapt to the evolving landscape of customer communication.
・Extensive Client Base: They provide operational support for over 3,000 client companies across various industries.
・Omni-channel Support: They provide diverse communication services beyond just telephone calls, including chat, email, and social media.
・Integrated Development: They also handle the development of associated applications to enhance the customer support experience.

【Skills You Will Acquire】
Web media knowledge, proposal and presentation skills, data analysis skills, AI and generative AI knowledge

Required Skills and Experiences

After sign up, you can browse all information.

If you already have a GitTap Account, please login.

Working Condition

<Welfare>
Commuting allowance (up to 50,000 yen per month)
Social insurance
Retirement allowance system (defined contribution pension plan)
Employee stock ownership plan
Property accumulation savings plan
Accumulated savings system
Celebration, condolence, and visitation allowance system
Recreation facilities
Others

RECRUITMENT PROCESS

Application Screening → First Interview → Aptitude Test → Final Interview → Offer

Business (description what they do)

Recruiting business specializing in job change support for foreign IT personnel

Available Jobs in (G Talent)

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