Micoworks, Inc.

【Site Reliability Engineer】Remote | Actively Hiring Bilingual (JP-EN) | Global Expansion!

DevOps/SRE 1 More

6M - ***M JPY

Tokyo 1 More

Full-time (permanent)

Online Interview: Yes

Remote Work from Overseas: No / From Japan: Yes

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Remote work Flex-time Use English Start-up International employees In-house product development

Top-Selling Points

Rate of Foreigners
Less Than

Frequency of English Usage
Less Than

Remote work Flex-time Use English Start-up International employees In-house product development

Related Skills

Operating System

Linux Unix

Cloud / Infrastructure / DevOps tools

Azure AWS Google Cloud

Language Requirements

Required

Preferred

Language Requirements

Required

Japanese: Business

English: Business

JLPT: N1

Preferred

Japanese: Business

English: Business

JLPT: N1

Job Description

【Job Overview】
You will play a critical role in ensuring the reliability, availability, performance, and scalability of our infrastructure and services. Working closely with development teams, you will help achieve both system stability and a rapid release cycle.

Our company has established a global development structure, accelerating collaboration among engineers based in Japan, India, and the Philippines. Within this environment, bilingual (Japanese and English) SREs serve an essential role, acting as a bridge between teams.

【Roles and Responsibilities】
●　Design, build, and operate cloud infrastructure.
●　Plan and drive cost optimization and efficiency improvements for cloud resources.
●　Improve operational efficiency through the development and implementation of automation tools.
●　Define and measure Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
●　Monitor systems, configure alerts, and manage and continuously improve incident response.
●　Manage incident resolution and conduct post-mortem analyses.
●　Perform capacity planning and performance tuning.
●　Develop and enhance CI/CD pipelines.
●　Manage identity and access for development tools.
 
【The Appeal of Micoworks】
Micoworks has set an ambitious goal: to become No. 1 in Asia by 2030, with a clear vision for global expansion. Achieving this goal requires tackling numerous challenges and overcoming obstacles.

We provide an environment where you can fully leverage your skills and experience. At Micoworks, everyone is encouraged to take ownership and lead, making our culture of individual initiative and empowerment one of our greatest strengths.

【Overview of "MicoCloud"】
●　MicoCloud offers a platform that supports B2C businesses by managing customer information and facilitating communication via a messaging platform.
●　By collecting and analyzing customer data as 1st-party data, the platform enables personalized communication and information delivery, fostering customer loyalty and driving revenue growth for businesses.
●　Currently, MicoCloud not only supports customer acquisition and engagement as a marketing tool but also enhances one-on-one communication quality post-acquisition, contributing to the maximization of LTV (Lifetime Value).
●　The platform extends beyond messaging to embrace a multi-channel strategy. With "Vision2030," we aim to become "Asia’s No.1 Brand Empowerment Company," driving business development with a focus on the global market.
 
【Challenges We Address】
Leadership in the Conversational Commerce Market
In the rapidly growing conversational commerce (C-commerce) market, especially in Asia, MicoCloud is striving to become the leading solution.
Effective results in C-commerce require more than scattershot strategies. By unifying, analyzing, and improving communication between businesses and consumers, MicoCloud enables businesses to optimize their online marketing efforts on an individualized level.

Streamlining Marketing Operations
Many marketing professionals struggle to dedicate time to strategic tasks due to the burden of daily operations.
By improving operational efficiency through MicoCloud, we aim to create a world where businesses can focus on creative work while providing consumers with more enjoyable and seamless purchasing experiences.

 【The Appeal of Working at Micoworks】
●　A "Growing Market × Growing Company"
The C-commerce market boasts a global scale of nearly 30 trillion yen, with projections suggesting it will surpass the e-commerce market in some countries by 2025.
Achieved 500% business growth in just two years in the marketing SaaS domain.
Secured a total of 6.3 billion yen in funding (Series B: 3.5 billion yen).
Established the No.1 position in LINE marketing within Japan.

●　A Customer-Centric Approach
Our mission is to expand possibilities for all businesses and create a future where brands and consumers lead richer lives.
The culture of "WOW THE CUSTOMER" reflects our commitment to addressing customers’ true challenges and delivering results that exceed expectations.

●　The People You Work With
Our leadership and team embody an "OPEN MIND" approach, fostering open and inclusive communication across all levels.
Driven by a strong "ALL FOR ONE" spirit, team members work closely together, both internally and externally, with a "Giver Mindset" at the core of our collaboration.
Surrounded by highly motivated colleagues, you’ll find daily inspiration and opportunities for personal and professional growth.
 
【About the Tools, Languages, and Environment】
The technical stack may vary slightly depending on the product you will be working on.
●　Web Backend
TypeScript (Nest.js), partial usage of Java (Spring Boot)
●　Web Frontend
TypeScript (Next.js), Chakra UI
●　Database
TiDB, Aurora MySQL, MemoryDB for Redis
●　Infrastructure
AWS, Infrastructure as Code (IaC)
●　Middleware
Nginx, Supervisor
●　Monitoring
NewRelic, Sentry, AWS (CloudWatch)
●　Data Analysis
BigQuery, Google Data Studio, Google Analytics, Metabase, Trocco
●　Environment Setup
Docker
●　CI/CD
GitHub Actions, Amplify Hosting, CloudFront
●　Source Code Management
GitHub
●　Communication Tools
Google Meet, Slack, Notion, Redmine, Jira, ClickUp

Required Skills and Experiences

【Required Skills】 ●　Experience designing and operating cloud infrastructure (AWS, Google Cloud, Azure, etc.). ●　Practical experience in Linux/Unix system administration. ●　Experience with Infrastructure as Code (Terraform, Ansible, etc.). ●　Hands-on experience with container technologies (Docker, Kubernetes). ●　Experience building and operating monitoring services. ●　Experience building and operating CI/CD pipelines. ●　Basic knowledge of networking. 【Preferred Skills】 ●　Experience operating microservice architectures. ●　Experience analyzing cloud resource usage and implementing cost-efficiency improvements. ●　Programming skills (Python, TypeScript, Shell scripting, etc.). ●　Experience with database management. ●　Knowledge of security best practices. 【Ideal Candidate Profile】 ●　Able to understand objectives clearly and proactively take initiative in tasks. ●　Excellent teamwork and communication skills. ●　Proactively propose efficiency improvements and contribute to team productivity through automation and continuous improvement. ●　Highly motivated to continuously acquire new skills and knowledge. ●　Strong ability to understand complex systems. ●　Strong documentation skills.

After sign up, you can browse all information.

If you already have a GitTap Account, please login.

Working Condition

【Salary】
Will be determined based on previous experience, taking into consideration your skills and expertise.

【Work Location】
- Your preferred work location will be discussed.
- Flexible work styles are available depending on job responsibilities (remote/on-site).
 
▪️Average On-Site Frequency
- About 4 days per month.
 
▪️Osaka Office
WeWork Midosuji Frontier 1-13-22 Sonezakishinchi, Kita-ku, Osaka-shi, Osaka Prefecture
 
▪️Tokyo Office
(From January 2024) 
WeWork The ARGYLE Aoyama 6F 2-14-4 Kita-Aoyama, Minato-ku, Tokyo

【Employment Type】
Full-time employee

【Work Style】
▪️Work Hours
- Standard Schedule: 9:00 AM – 6:00 PM (includes a 1-hour break; overtime applicable).
Flexible Time: Core hours from 10:00 AM to 4:00 PM.

-  Certain grades may fall under a discretionary labor system, per company regulations.

【Holidays and Leave】
- Weekends (Saturday & Sunday), national holidays
- Year-end and New Year holidays
- Summer vacation
- Bereavement leave
- Paid leave (10 days granted upon joining, with additional days based on tenure)
- Other company-designated holidays

【Probationary Period】
Generally 3 months (no changes in compensation or benefits during this period).

【Benefits】
- Commuting allowance (including bicycle commuting)
- Company laptop provided
- Company phone provided (*role-specific)
- Flexible start-time policy (every two months upon request)
- Social insurance (health, pension, employment, workers' compensation)
- Life and health support leave
- Health checkup expenses covered
- Parental and childcare support programs
- Club activity support

RECRUITMENT PROCESS

Application Screening → 1st Interview → 2nd Interview → Final Interview & Reference Check → Offer
※ All interviews will be conducted online.
※ A casual interview may be conducted.

Business (description what they do)

Provision and sales of marketing tools "MicoCloud", "Micomii" and "MicoVoice".

We will be Asia's No.1 BtoC Communication Platform!

Our mission is to "Empower every brand for a better future" and our medium-long-term vision is to "To be No.1 BtoC Communication platform in Asia”. There are still many challenges in the BtoC domain to acquire attribute and behavioral data of each customer and realize communication that satisfies each customer. Until now, segmentation has been done in such a way as "men in 20s" or "those who have purchased a product at least once". However, this method includes people with completely different interests in the same category, resulting in a large number of unsolicited messages being delivered to many customers. In addition, people's interests and the environment surrounding them change from moment to moment. Instead of responding to customers based on information obtained in the past, communication must be tailored to the customer's "What do they want to do now? While communication channels are diversifying, many companies still communicate only by e-mail or telephone. In the future, companies will be required to deliver messages by flexibly changing channels according to the customer's situation, rather than relying on a specific communication method. In response to such a society, we must ask ourselves, "What are our customers doing right now? This is the basis for true personalization that provides the necessary information through the most appropriate channel based on real-time data such as "What are customers doing right now?

We have talented members from diverse backgrounds!

The company is an environment where 80% of employees are mid-career, and many members come from major consulting firms, major mobile carriers companies, general trading companies, and other companies listed on the first section of the Tokyo Stock Exchange. We have a wide age range, mainly in their 30s, and respect the diversity of nationalities, not only Japanese but also foreign nationals. ★Real opinions from IT Engineers at Micoworks,Inc.★ “Because there are still so few engineers, there are active efforts (workshops, off-site meetings, culture boards, etc.) to value engineers and foster a good environment and culture." “Communication with the Biz side is also very active, and there are no walls between the product side and the Biz side, as is often the case. I feel that we have a well-coordinated organization.” “Opportunities to work in an environment actively striving to become Asia's No. 1 are rare, so we would love for individuals who are eager to take on big challenges to join us.”

We have raised a cumulative total of about 6.3 billion yen!

Micoworks Raises 3.5 Billion Yen in Series B Funding Micoworks has secured 3.5 billion yen in Series B funding, led by Vertex Growth with participation from JAFCO Group, Mitsubishi UFJ Capital, SMBC Venture Capital, Mizuho Capital, and existing investors ALL STAR SAAS FUND and Eight Roads Ventures Japan. With this round, our total funding now exceeds 6.3 billion yen. Moving forward, we will accelerate product development for global expansion and strengthen our organization in line with our 2030 vision to become "Asia’s No.1 Brand Empowerment Company." ★ Investor Comments ★ Vertex Growth General Partner, TAM Hock Chuan "We are pleased to lead Micoworks’ Series B round alongside top investors. Micoworks’ scalable platform, deeply integrated with LINE, enables personalized customer engagement and delivers immense value. We admire CEO Yamada’s strong vision and top-tier management team and are excited to support Micoworks' global growth with our expertise and best practices." JAFCO Group, West Japan Branch Head & Partner, Mizuki Takahara "I first met CEO Yamada four years ago, before MicoCloud’s launch, when Micoworks had fewer than 30 employees. I was impressed by his bold vision to build 'Asia’s No.1 company.' Since then, his determination has led to MicoCloud’s rapid growth and a team of over 100 talented members. Inspired by their journey, we are honored to invest and support Micoworks in its ambitious challenge."

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Micoworks, Inc.

【Site Reliability Engineer】Remote | Actively Hiring Bilingual (JP-EN) | Global Expansion!

DevOps/SRE 1 More

6M - ***M JPY

Tokyo 1 More

Full-time (permanent)

Online Interview: Yes

Remote Work from Overseas: No / Remote Work in Japan: Yes

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Remote work Flex-time Use English Start-up International employees In-house product development

Top-Selling Points

Rate of Foreigners
Less Than

Frequency of English Usage
Less Than

Remote work Flex-time Use English Start-up International employees In-house product development

Related Skills

Operating System

Linux Unix

Cloud / Infrastructure / DevOps tools

Azure AWS Google Cloud

Language Requirements

Required

Preferred

Language Requirements

Required

Japanese: Business

English: Business

JLPT: N1

Preferred

Japanese: Business

English: Business

JLPT: N1

Job Description

【Job Overview】
You will play a critical role in ensuring the reliability, availability, performance, and scalability of our infrastructure and services. Working closely with development teams, you will help achieve both system stability and a rapid release cycle.

Our company has established a global development structure, accelerating collaboration among engineers based in Japan, India, and the Philippines. Within this environment, bilingual (Japanese and English) SREs serve an essential role, acting as a bridge between teams.

【Roles and Responsibilities】
●　Design, build, and operate cloud infrastructure.
●　Plan and drive cost optimization and efficiency improvements for cloud resources.
●　Improve operational efficiency through the development and implementation of automation tools.
●　Define and measure Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
●　Monitor systems, configure alerts, and manage and continuously improve incident response.
●　Manage incident resolution and conduct post-mortem analyses.
●　Perform capacity planning and performance tuning.
●　Develop and enhance CI/CD pipelines.
●　Manage identity and access for development tools.
 
【The Appeal of Micoworks】
Micoworks has set an ambitious goal: to become No. 1 in Asia by 2030, with a clear vision for global expansion. Achieving this goal requires tackling numerous challenges and overcoming obstacles.

We provide an environment where you can fully leverage your skills and experience. At Micoworks, everyone is encouraged to take ownership and lead, making our culture of individual initiative and empowerment one of our greatest strengths.

【Overview of "MicoCloud"】
●　MicoCloud offers a platform that supports B2C businesses by managing customer information and facilitating communication via a messaging platform.
●　By collecting and analyzing customer data as 1st-party data, the platform enables personalized communication and information delivery, fostering customer loyalty and driving revenue growth for businesses.
●　Currently, MicoCloud not only supports customer acquisition and engagement as a marketing tool but also enhances one-on-one communication quality post-acquisition, contributing to the maximization of LTV (Lifetime Value).
●　The platform extends beyond messaging to embrace a multi-channel strategy. With "Vision2030," we aim to become "Asia’s No.1 Brand Empowerment Company," driving business development with a focus on the global market.
 
【Challenges We Address】
Leadership in the Conversational Commerce Market
In the rapidly growing conversational commerce (C-commerce) market, especially in Asia, MicoCloud is striving to become the leading solution.
Effective results in C-commerce require more than scattershot strategies. By unifying, analyzing, and improving communication between businesses and consumers, MicoCloud enables businesses to optimize their online marketing efforts on an individualized level.

Streamlining Marketing Operations
Many marketing professionals struggle to dedicate time to strategic tasks due to the burden of daily operations.
By improving operational efficiency through MicoCloud, we aim to create a world where businesses can focus on creative work while providing consumers with more enjoyable and seamless purchasing experiences.

 【The Appeal of Working at Micoworks】
●　A "Growing Market × Growing Company"
The C-commerce market boasts a global scale of nearly 30 trillion yen, with projections suggesting it will surpass the e-commerce market in some countries by 2025.
Achieved 500% business growth in just two years in the marketing SaaS domain.
Secured a total of 6.3 billion yen in funding (Series B: 3.5 billion yen).
Established the No.1 position in LINE marketing within Japan.

●　A Customer-Centric Approach
Our mission is to expand possibilities for all businesses and create a future where brands and consumers lead richer lives.
The culture of "WOW THE CUSTOMER" reflects our commitment to addressing customers’ true challenges and delivering results that exceed expectations.

●　The People You Work With
Our leadership and team embody an "OPEN MIND" approach, fostering open and inclusive communication across all levels.
Driven by a strong "ALL FOR ONE" spirit, team members work closely together, both internally and externally, with a "Giver Mindset" at the core of our collaboration.
Surrounded by highly motivated colleagues, you’ll find daily inspiration and opportunities for personal and professional growth.
 
【About the Tools, Languages, and Environment】
The technical stack may vary slightly depending on the product you will be working on.
●　Web Backend
TypeScript (Nest.js), partial usage of Java (Spring Boot)
●　Web Frontend
TypeScript (Next.js), Chakra UI
●　Database
TiDB, Aurora MySQL, MemoryDB for Redis
●　Infrastructure
AWS, Infrastructure as Code (IaC)
●　Middleware
Nginx, Supervisor
●　Monitoring
NewRelic, Sentry, AWS (CloudWatch)
●　Data Analysis
BigQuery, Google Data Studio, Google Analytics, Metabase, Trocco
●　Environment Setup
Docker
●　CI/CD
GitHub Actions, Amplify Hosting, CloudFront
●　Source Code Management
GitHub
●　Communication Tools
Google Meet, Slack, Notion, Redmine, Jira, ClickUp

Required Skills and Experiences

After sign up, you can browse all information.

If you already have a GitTap Account, please login.

Working Condition

【Salary】
Will be determined based on previous experience, taking into consideration your skills and expertise.

【Work Location】
- Your preferred work location will be discussed.
- Flexible work styles are available depending on job responsibilities (remote/on-site).
 
▪️Average On-Site Frequency
- About 4 days per month.
 
▪️Osaka Office
WeWork Midosuji Frontier 1-13-22 Sonezakishinchi, Kita-ku, Osaka-shi, Osaka Prefecture
 
▪️Tokyo Office
(From January 2024) 
WeWork The ARGYLE Aoyama 6F 2-14-4 Kita-Aoyama, Minato-ku, Tokyo

【Employment Type】
Full-time employee

【Work Style】
▪️Work Hours
- Standard Schedule: 9:00 AM – 6:00 PM (includes a 1-hour break; overtime applicable).
Flexible Time: Core hours from 10:00 AM to 4:00 PM.

-  Certain grades may fall under a discretionary labor system, per company regulations.

【Holidays and Leave】
- Weekends (Saturday & Sunday), national holidays
- Year-end and New Year holidays
- Summer vacation
- Bereavement leave
- Paid leave (10 days granted upon joining, with additional days based on tenure)
- Other company-designated holidays

【Probationary Period】
Generally 3 months (no changes in compensation or benefits during this period).

【Benefits】
- Commuting allowance (including bicycle commuting)
- Company laptop provided
- Company phone provided (*role-specific)
- Flexible start-time policy (every two months upon request)
- Social insurance (health, pension, employment, workers' compensation)
- Life and health support leave
- Health checkup expenses covered
- Parental and childcare support programs
- Club activity support

RECRUITMENT PROCESS

Application Screening → 1st Interview → 2nd Interview → Final Interview & Reference Check → Offer
※ All interviews will be conducted online.
※ A casual interview may be conducted.

Business (description what they do)

Provision and sales of marketing tools "MicoCloud", "Micomii" and "MicoVoice".

We will be Asia's No.1 BtoC Communication Platform!

We have talented members from diverse backgrounds!

We have raised a cumulative total of about 6.3 billion yen!

Available Jobs in (Micoworks, Inc.)

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