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Service Engineer/Support Engineer 1More

4.5M JPY - ***M JPY

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Aichi

Full-time (permanent)

Online Interview: Yes

Remote Work from Overseas: No / Remote Work in Japan: No

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Flex-time Use English 1000+ employees Plans for overseas expansion In-house product development

Related Skills

Experienced area / job

Robotics

Language Requirements

Required

Preferred

Job Description

■ Business Overview
As a manufacturer, our company handles everything from planning and development to sales of electronic component mounting robots and machine tools. Listed on the Tokyo Stock Exchange Prime Market, we continue to expand our business both domestically and internationally, with consolidated sales of 153.3 billion yen and 2,848 employees worldwide.


■ Hiring Background
We are hiring to strengthen our workforce as part of our efforts to enhance customer satisfaction and expand our market share.


■ Job Description
・ Handle inquiries at domestic and international call centers.
・ Respond to customer emails from Japan and overseas, troubleshoot issues on-site, and provide production support.
・ In the future, we expect this position to involve working as a field service engineer both in and outside of Aichi Prefecture, including international assignments.

≪ Equipment You Will Handle ≫
Surface-mount technology (SMT) equipment (mounters), screen printers, insertion machines, parcel lockers, plasma treatment systems, and more.

≪ Business Travel ≫
・ Approximately 3–5 trips per month.
・ Travel is mainly within the Chubu region, but assignments may extend across Japan (from Hokkaido to Kyushu).
・ International travel may be required once the employee gains experience.
・ Each business trip typically lasts 2–3 nights for overnight stays, while closer locations may allow commuting.

≪ Night & Weekend Support ≫
・ Night shifts are rare except in exceptional cases.
・ Emergency business trips on holidays are unlikely but not entirely impossible.
・ Employees stationed at domestic branches or overseas offices may occasionally be required to travel on short notice.


■ Work Environment
・ We have a diverse workforce, with many international employees working as full-time or contract staff. Some project teams consist of over 50% foreign nationals.
・ Nationalities of our international employees include India, China, the UK, the US, Brazil, Taiwan, South Korea, Poland, and Australia.


■ Internal Language
This role requires both Japanese and English to support domestic and international customers.
Japanese is the primary language for internal communication.


■ Our Strengths & Appeal
Our flagship product, electronic component mounting robots (mounters), holds a world-class market share.
These machines are essential for the production of IT devices such as smartphones and PCs, making a significant contribution to global technological advancement.
Our machine tool division specializes in NC lathes, particularly high-volume production models, supplying major automobile manufacturers and parts suppliers worldwide.
Both divisions contribute to Japan's and the world's manufacturing industries, offering employees the chance to work in a cutting-edge and impactful environment.
Would you like any further refinements or modifications?

Required Skills and Experiences

■Required ・Ability to work in English (speaking, listening, reading, and writing) 　(TOEIC® score of 600 or higher is a guideline) ・Experience as a service engineer in the manufacturing industry ・Global mindset and interest in working abroad ■Preferred Qualifications ・Experience as a service engineer for robots or machinery ■Ideal Applicants ・Able to take on new challenges (without fear of failure)

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Working Condition

■Employment Type
Full-time employee
Trial period: 6 months (3% reduction in base salary during the trial period)


■Work location
Okazaki Factory
・Address: 1-3 Kitayoko, Ekita-cho, Okazaki City, Aichi, Japan
・Nearest station: Daimon Station (Aichi Loop Railway Line)
・Smoking policy: Smoking is prohibited on company premises
・Possible work location changes: Any business location designated by the company

Transfers:
Possible
In the future, transfers may occur to domestic offices (e.g., Tokyo, Osaka, Sendai) or overseas locations


■Assumed Annual Salary
¥4.5 million – ¥8.5 million
・Determined based on current salary, experience, and skills
・Salary review: Once a year (April)
・Bonuses: Twice a year (July & December)

Breakdown:
・Base monthly salary: ¥230,000 – ¥380,000
・Total monthly salary: ¥230,000 – ¥380,000
・Salary increase: Yes
・Overtime allowance: Yes


■Working Hours
・Flexible work schedule
・Core hours: 10:30 AM – 3:00 PM
・Flexible hours: 7:15 AM – 10:30 AM, 3:00 PM – 10:00 PM
・Break time: 45 minutes
・Standard working hours: 8:30 AM – 5:00 PM


■Benefits
Various types of social insurance (employment, workers' accident compensation, health, and employee pension) / dormitory for single employees (in accordance with company regulations) / employee stock ownership plan / savings plan / contracted accommodation facilities / defined benefit pension plan / defined contribution pension plan / in-house fitness center and tennis courts / commuting allowance / family allowance (15,000 yen per child) / overtime work allowance / housing allowance Housing allowance
Additional Information:
・Company dormitory: Available from ¥15,000/month, depending on age
・Employee cafeteria: Meals available at ¥259 per meal (at headquarters)


■Holidays and vacation time
2 days off per week: Saturdays and Sundays / 122 days off per year / GW vacation / Summer vacation / Year-end and New Year vacations (about 10 consecutive days off each) / Paid vacations (approx. 92% of total paid vacations taken in FY2023) / Condolence leave, etc.

RECRUITMENT PROCESS

Document Screening → Casual Interview (for those who request it) → First Interview + Web-based Test → Final Interview + Aptitude Test
*The final interview will be conducted in person.
*Transportation expenses will be provided for the final interview.

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