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Technical Support

2.5M JPY - ***M JPY

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Kanagawa

Contract (fixed-term)

Online Interview: Yes

Remote Work from Overseas: No / Remote Work in Japan: Yes

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

More Than

Short overtime work (less than 20 hours) Japanese learning support Use English Plans for overseas expansion International employees

Related Skills

Development tools

Jira Redmine

Language Requirements

Required

Preferred

Job Description

■Business Overview / Recruitment Background
GRCS, a TSE-listed (Mothers) consulting firm, provides services in the areas of corporate governance, risk management, compliance and information security. Its recently established Financial Technology department provides software solutions to financial institutions, including order management system, order matching engine, and smart router. The department also operates a 24x7 support and monitoring service for financial institutions’ mission critical systems.
GRCS Financial Technology department is now looking for a candidate to provide level-1/level-2 support to 24x7 mission critical financial systems.


■Job Description
-  Provide level-1/level-2 support and monitoring services for financial systems running globally.
- Perform system troubleshooting, execute routing checks and system health checks.
- Handle incidents reported via hotline and email, and collaborate with level-2/level-3 supports following the escalation procedures.
- Perform event logging and regular reporting of system status.
- Maintain and deliver quality operation services based on standards, policies and operating procedures.


■Languages Used
 - Work tasks: English
 - Internal communication: Japanese


■Work Environment
 - Foreign employees：from Hong Kong, India, Vietnam, China, Korea, Canada, the U.S., and the U.K.
 - Learning Culture: Our business domain is constantly evolving with frequent incidents, so we actively keep up with the latest cybersecurity trends and implement new products. Given that many of our employees are diligent learners and proactive in obtaining certifications, the company provides support for exam fees and annual renewal costs for specified certifications.


■Values We Hold Dear
At our company, we uphold the values of "Four GRCS" toward clients, the team, society, and the future. Each member takes pride in being a professional, thriving with freedom and enjoyment based on the following principles for the team:
[Four GRCS for Team]
G: Grow ― Continue growing by leaving the past behind.
R: Respect ― Deeply observe and respect others.
C: Commit ― Focus not only on the process but also on the outcome.
S: Smile ― Never forget to smile, no matter the situation.

Required Skills and Experiences

■Qualifications and Skills - Speak business-level English - JLPT N2 certification or equivalent Japanese language proficiency - Basic PC operational knowledge and skills are required. Diploma or above in Computer Science, Information Technology, or related disciplines is preferred. - Flexible to work on shift duties for supporting 24x7 operation. ■Preferred Qualifications - Solid working experience in service desk operations for financial applications is highly preferred. - Experience in monitoring tools (e.g. JP1, Elasticsearch) and ticketing system (e.g. JIRA, Redmine) is preferred. - Self-motivated and capable to work under pressure. - Good communication skills and able to liaise between level-2/level-3 support.

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Working Condition

■Employment Type
Contract Employee
Contract Period: Annual contract renewal


■Work location
231-0021, 17 Nihon-Odori, Naka-ku, Yokohama City, Kanagawa Prefecture
JPR Yokohama Nihon-Odori Building, 11th Floor
No smoking on the premises.


■Assumed annual salary
- Monthly salary: ¥210,000 or more
- Expected annual income: ¥2,520,000 or more
- Bonus: None
- Pay raise: Reviewed upon contract renewal


■Working hours
Three-shift system operating 24/7, 365 days a year
Start and end times for shifts are determined by the company at the end of each month for the following month.
The company designates five working days per week in principle, ensuring that the average weekly working hours do not exceed 40 hours. Shifts are assigned from the following three patterns:

1．Start: 7:00, End: 15:15
2．Start: 15:00, End: 23:15
3．Start: 23:00, End: 7:15
　Shifts outside these patterns may be assigned depending on company needs.


■Benefits and Welfare
 - Remote work system
 - Training and education programs
 - Financial support for certification acquisition
 - Shortened work hours system for full-time employees (6-hour workdays)


■Holidays and Vacations
 - Two days off per week
 - 10 days of annual paid leave granted after six months of employment
 - Special leave (e.g., condolence leave, maternity leave, childcare leave, caregiving leave)
  Annual holidays: 120 days

RECRUITMENT PROCESS

Document Screening
↓
1st interview + aptitude test
↓
2nd interview
↓
Offer

*All interviews are conducted online.
*Interviews will be conducted in both English and Japanese.

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