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Internal SE 2More

3.5M JPY - ***M JPY

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Saitama 3More

Full-time (permanent)

Online Interview: Yes

Remote Work from Overseas: No / Remote Work in Japan: No

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Short overtime work (less than 20 hours) Japanese learning support High utilization rate of paid leaves Company housing/ Rent subsidy Incentives available 1000+ employees Use English Plans for overseas expansion International employees Management Fast and short-term placement

Related Skills

Cloud / Infrastructure / DevOps tools

AWS Azure

Operating System

Linux Unix

Language Requirements

Required

Preferred

Job Description

■ Recruitment Background
 Looking for IT Infrastructure Professionals!
We are seeking experienced professionals in the following fields:
"Maintenance & Operations, Design＆Configuration, Help Desk, Technical Support, etc. related to 「IT Network, Server, or Cloud 」."
Our team includes members from approximately 32 different nationalities!
Would you like to enhance your infrastructure skills in a multinational environment?


■ Job Description.
 To be responsible for the  maintenance and operation of the network environment to ensure the stable operation of the client's network.

■ the example for one job description
・Operation of IT network
・Responding to customer inquiries and troubleshooting of network services.
・Monitoring and maintenance of network services
・Fault handling
・Investigation of fault causes 
・Kitting services, etc.

＜Project Examples＞
◆Operation_SE (Technical Specialist)
Job Description:
　　Increasing the number of account team members who perform kitting of PCs and iPhones in operation.
　　In addition to kitting, personnel who can also perform operations around NW are required.
Work location: Tokyo, Japan
Type of work: Day shift

◆Operation_SM (Service Quality Management)
Job Description: Respond to inquiries from domestic customers regarding network services in Japan ・fault handling
　　・Inquiry from customer → History taking  → Isolate the problem → Arrange for repair (certain telecommunication company, cooperating carrier, etc.) 
　　　→Receive report of repair completion → Confirm recovery → Ask customer to confirm → Close 
　　・In addition to the above, there is also a pattern in which an alarm is raised on the monitoring equipment and we notify the customer of the failure.
Work location: Tokyo, Japan
Work type: Shift (including night shift)

◆Operation_SM (Service Quality Management)
Job Description:
　　・Monitoring and maintenance of network services
　　・To be responsible for the maintenance and operation of network services that interconnect public cloud and carrier networks.
　　・Based on equipment monitoring and customer reports, investigate causes, post failure information on the web, respond to failure replacement, prepare response documents for customers, and make inquiries to cloud service providers.
Work location: Tokyo, Japan
Work type: Shift (including night shift)

■ Working environment
・ About 300 non-Japanese employees are active in our company.
＜From 32 countries, including the United States, Argentina, the United Kingdom, Italy, India, Indonesia, Egypt, Australia, the Netherlands, Sri Lanka, Senegal, Nepal, Bangladesh, the Philippines, Brazil, Vietnam, Peru, Malaysia, Myanmar, Mongolia, Russia, South Korea, Taiwan, and China. ＞
At ISF NET, Inc., regardless of gender, nationality, or age, everyone whose experience and language skills meet our recruitment standards will be given an equal opportunity to work here.

・ Balance between work and private life
      ◇86.9% of employees get paid leave, 
      ◇average monthly overtime is 7.0 hours, 
      ◇100% of female employees take maternity leave, 
      ◇91.2% of male employees take paternity leave.
We are working to create an environment where employees can continue to work for a long time.

■ Internal Languages
Depending on the project, we expect to use both Japanese and English.

■ Career Path
In order to improve your skills, we also provide payment for examination fees to acquire IT infrastructure-related qualifications designated by the company and grant evaluation points for acquiring qualifications. You can pursue your desired career as a specialist, IT consultant, pre-sales, executive, etc., while consulting with the consultant in charge of the employees' careers.

＜Support Example＞
・Configuration of a multi-cloud test environment
We have our own AWS, Windows and Linux virtual environments. You can connect and study from home with a dedicated account by appointment. You can also hone your networking skills in a hands-on way, while getting hands-on experience with real Cisco equipment!

・Improve your skills by learning through the Learning Management System (LMS)
All engineers will be provided with an iPhone to access the Learning Management System (LMS), which allows them to access high-quality online learning videos at any time. You can also take courses that help you acquire qualifications!

Required Skills and Experiences

■ Required Requirements ・ N2 or above of Japanese language proficiency and fluent daily conversational level of English ・At least 1 year of experience in network maintenance and operation ※Those with development experience should have at least one year of infrastructure-related experience in development work. ■ Welcome Requirements ・Experience as an infrastructure engineer ・Network design and configuration (Cisco, etc.) ・CCNA, LPIC Level1, CompTIA 3 subjects (A+ N/W+ Server+) ■ Welcome requirements: Qualifications The following national certifications and vendor certifications are preferred ・National certifications: Fundamental Information Technology Engineer Examination, Applied Information Technology Engineer Examination, Network Specialist Examination ・Vendor certifications: CCNA, LPIC, ITIL, LinuC, CompTIA, AWS certification, etc.

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Working Condition

■ Employment Type: Full-time 
Trial period: 3 months

■ Work Location
Area of Tokyo
※Work location depends on the project you are participating in.
※Work location will be considered upon request.
※Remote work may be available depending on the project.

■ Estimated annual salary: 384~4.6 million yen
・Monthly salary: 320,000~383,000 yen + benefits + overtime paid separately + incentive bonus (twice a year)
・Salary increase: Twice a year in April and October
・Promotion: Twice a year
・Incentive bonus: Incentive bonuses are paid twice a year if the amount of contracts with customers exceeds a certain level.

■ Examples of career progression
Immediately after joining the company: Japanese-English bilingual help desk (6 months) 
           Annual salary: 3.72 million yen
Project 2: Network operation and maintenance at a foreign company (2 years) 
           Annual salary: 4.5 million yen
Project 3: Network design and construction including coordination with overseas vendors (current) 
          Annual salary: 6.4 million yen

■ Working hours
9:00 - 18:00
※Shift work and night shifts are available depending on the project in which you participate.
※average monthly overtime is 7.0 hours

■ Benefits
The following support is available for foreign engineers.
1.Visa support
The visa applications & renewal are being supported for those coming from overseas and in Japan. The dormitory accommodations is provided for those coming from overseas or the local areas of Japan.

2.Japanese Language Support
We provide support for improving your Japanese language skills by delivering assignments ranging from business conversation and business documents to e-mail writing.

3.Mentor System
Foreign employees or English-speaking employees as mentors will have a regular chat with a new one. They can discuss with new ones any concerns or worries  which they may have about the working environment or life in Japan.

・Social insurance is provided (health insurance, pension, unemployment insurance, and workers' accident compensation insurance).
・Transportation expenses are covered (up to 100,000 yen).
・Defined contribution pension plan (401K)
・Family allowance (eligible dependents: spouse 10,000 yen, children 5,000 yen, parents 3,000 yen / applicable from the second year of employment)
・Dormitory and company housing available (35,000 yen/month, for eligible employees only)
・Company discount and in-house sales are available.
・Childcare support is available.
・Certification acquirement support is available
・Self-learning environment (a multi-cloud test environment, video learning application, e-learning)
・Meal subsidies available 【cafeteria plan (products from partner companies can be purchased at a discount)】
・President's Award
・Smile Mutual Aid Society (a system to provide congratulatory money and other benefits for various life events)
・CDP system (in-house recruitment system)
・iPhone loan
・Membership in Kanto IT Software Health Insurance Association
・Telework /staggered work hours
・Side job is OK
・Clothing ※Depends on company regulations

■ Holidays
・ 120 days off per year + 5 days of paid leave required
・Weekends off (Saturdays, Sundays, and national holidays) *Shift work may be required depending on the project.
・Long vacations are available (5 days of year-end and New Year vacations).
・Paid leaves ★Percentage of taking it: 86.9%
・Celebration and condolence leave
・Parental leave taken by all employees ★ Maternity leave taken by 100% of female employees and paternity leave by 91.2% of male employees
・Self-care leave
・Sick/Injury leave
　└ Five days of paid leave per year can be taken for medical treatment of one's own illness only when all annual paid leave has been used up.
・Leave for nursing your child
・Anniversary leave (to encourage employees to take annual paid leave)
・Refreshment leave (5 to 6 days are granted to employees who have been with the company for 10 or 20 years)
・Lost Paid Leave Reserve System

RECRUITMENT PROCESS

1. Document screening 
2. Aptitude test (about 20 minutes on the web)
   *Aptitude test can be taken in English.
3. Web interview (1~2 times) 
4.  Offer of employment

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