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Internal SE 2More

3.5M JPY - ***M JPY

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Saitama 3More

Full-time (permanent)

Online Interview: Yes

Remote Work from Overseas: No / Remote Work in Japan: No

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Short overtime work (less than 20 hours) Japanese learning support High utilization rate of paid leaves Company housing/ Rent subsidy Incentives available 1000+ employees Use English Plans for overseas expansion International employees Management Fast and short-term placement

Related Skills

Cloud / Infrastructure / DevOps tools

AWS Azure

Operating System

Linux Unix

Language Requirements

Required

Preferred

Job Description

■ Recruitment Background
 Looking for IT Infrastructure Professionals!
We are seeking experienced professionals in the following fields:
"Maintenance & Operations, Design＆Configuration, Help Desk, Technical Support, etc. related to 「IT Network, Server, or Cloud 」."
Our team includes members from approximately 32 different nationalities!
Would you like to enhance your infrastructure skills in a multinational environment?


■ Job Description.
 To be responsible for the  maintenance and operation of the network environment to ensure the stable operation of the client's network.

■ the example for one job description
・Operation of IT network
・Responding to customer inquiries and troubleshooting of network services.
・Monitoring and maintenance of network services
・Fault handling
・Investigation of fault causes 
・Kitting services, etc.

＜Project Examples＞
◆Operation_SE (Technical Specialist)
Job Description:
　　Increasing the number of account team members who perform kitting of PCs and iPhones in operation.
　　In addition to kitting, personnel who can also perform operations around NW are required.
Work location: Tokyo, Japan
Type of work: Day shift

◆Operation_SM (Service Quality Management)
Job Description: Respond to inquiries from domestic customers regarding network services in Japan ・fault handling
　　・Inquiry from customer → History taking  → Isolate the problem → Arrange for repair (certain telecommunication company, cooperating carrier, etc.) 
　　　→Receive report of repair completion → Confirm recovery → Ask customer to confirm → Close 
　　・In addition to the above, there is also a pattern in which an alarm is raised on the monitoring equipment and we notify the customer of the failure.
Work location: Tokyo, Japan
Work type: Shift (including night shift)

◆Operation_SM (Service Quality Management)
Job Description:
　　・Monitoring and maintenance of network services
　　・To be responsible for the maintenance and operation of network services that interconnect public cloud and carrier networks.
　　・Based on equipment monitoring and customer reports, investigate causes, post failure information on the web, respond to failure replacement, prepare response documents for customers, and make inquiries to cloud service providers.
Work location: Tokyo, Japan
Work type: Shift (including night shift)

■ Working environment
・ About 300 non-Japanese employees are active in our company.
＜From 32 countries, including the United States, Argentina, the United Kingdom, Italy, India, Indonesia, Egypt, Australia, the Netherlands, Sri Lanka, Senegal, Nepal, Bangladesh, the Philippines, Brazil, Vietnam, Peru, Malaysia, Myanmar, Mongolia, Russia, South Korea, Taiwan, and China. ＞
At ISF NET, Inc., regardless of gender, nationality, or age, everyone whose experience and language skills meet our recruitment standards will be given an equal opportunity to work here.

・ Balance between work and private life
      ◇86.9% of employees get paid leave, 
      ◇average monthly overtime is 7.0 hours, 
      ◇100% of female employees take maternity leave, 
      ◇91.2% of male employees take paternity leave.
We are working to create an environment where employees can continue to work for a long time.

■ Internal Languages
Depending on the project, we expect to use both Japanese and English.

■ Career Path
In order to improve your skills, we also provide payment for examination fees to acquire IT infrastructure-related qualifications designated by the company and grant evaluation points for acquiring qualifications. You can pursue your desired career as a specialist, IT consultant, pre-sales, executive, etc., while consulting with the consultant in charge of the employees' careers.

＜Support Example＞
・Configuration of a multi-cloud test environment
We have our own AWS, Windows and Linux virtual environments. You can connect and study from home with a dedicated account by appointment. You can also hone your networking skills in a hands-on way, while getting hands-on experience with real Cisco equipment!

・Improve your skills by learning through the Learning Management System (LMS)
All engineers will be provided with an iPhone to access the Learning Management System (LMS), which allows them to access high-quality online learning videos at any time. You can also take courses that help you acquire qualifications!

Required Skills and Experiences

■ Mandatory Requirements ・Japanese language proficiency equivalent to JLPT N2 or higher. ・At least 1 year of experience in network operation and maintenance. ・Minimum of 1 year in infrastructure-related tasks for candidates coming from a software development background. ■ Preferred Requirements ・Proven experience as an infrastructure engineer. ・Experience in network design and construction (Cisco, etc.). ・Certifications such as CCNA, LPIC Level 1, or CompTIA (A+, Network+, Server+). ■ Preferred Requirements: Certifications Possession of the following national or vendor certifications is a plus: ・National Certifications: 　Fundamental Information Technology Engineer Examination (FE) 　Applied Information Technology Engineer Examination (AP) 　Network Specialist Examination (NW) ・Vendor Certifications: 　CCNA, LPIC, ITIL, LinuC, CompTIA, AWS certifications, etc.

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Working Condition

■ Employment Type
・Full-time employee
・Trial period: 3 months

■ Work Location
Tokyo Metropolitan Area.
・Specific locations vary based on the assigned project.
・Personal location preferences will be taken into consideration.
・Remote work options are available depending on the project.

■ Expected Annual Salary
・Estimated annual salary: 3.84 million to 4.60 million JPY.
・Monthly salary: 320,000 to 383,000 JPY plus allowances and overtime pay.
・Incentive bonuses: Paid twice a year, applicable when client contract values exceed a specified threshold.
・Salary review: Conducted twice a year (April and October).
・Promotions: Opportunities available twice a year.

■ Examples of career progression
・Initial role: Japanese-English Bilingual Help Desk (6 months), Annual Salary: 3.72 million JPY.
・Project 2: Network operations and maintenance for a foreign-affiliated company (2 years), Annual Salary: 4.50 million JPY.
・Project 3: Network design and construction including coordination with overseas vendors (Current), Annual Salary: 6.40 million JPY.

■ Working hours
9:00 - 18:00
*Average monthly overtime: 7.0 hours.
*Shift work or night shifts may be required depending on the assigned project.

■ Benefits and Welfare
Support for international engineers includes the following:
1．Visa Support: Handling of visa applications for those arriving from overseas, as well as notification of stay expiration and renewal support for residents in Japan. Company dormitories are available for eligible employees.
2．Japanese Language Support: Language learning advice provided by qualified Japanese instructors. Support for improving Japanese language skills through business conversation, business document tasks, and email composition.

・Social insurance is provided (health insurance, welfare pension, employment insurance, and workers' accident compensation insurance).
・Transportation expenses are covered (up to 100,000 yen).
・Defined contribution pension plan (401K)
・Family allowance (eligible dependents: spouse 10,000 yen, children 5,000 yen, parents 3,000 yen / applicable from the second year of employment)
・Dormitory and company housing available (35,000 yen/month, for eligible employees only)
・Company discount and in-house sales are available.
・Childcare support is available.
・Certification acquirement support is available.
・Training is provided (support and training using multi-cloud environments, video learning application, e-learning).
・Meal subsidies available［ cafeteria plan (products from partner companies can be purchased at a discount) ］
・President's Award
・Smile Mutual Aid Society (a system to provide congratulatory money and other benefits for various life events)
・CDP system (in-house recruitment system)
・iPhone loan
・Membership in Kanto IT Software Health Insurance Association
・Telework / staggered work hours
・Side job is OK
・Clothing ※Depends on company regulations

■ Holidays and Leave
・120 annual holidays + 5 mandatory paid leave days.
・Five-day work week (Saturdays, Sundays, and public holidays), though shifts may apply depending on the project.
・Long-term holidays (5 days for year-end and New Year).
・Paid annual leave (Average of 11.25 days taken per year; 86.9% utilization rate).
・Special ceremonial leave.
・Maternity and childcare leave (Utilization rate: 100% for women, 91.2% for men).
・Self-care leave.
・Sick leave: 5 days per year for personal medical treatment, available only after all annual paid leave has been exhausted.
・Nursing care leave for children.
・Anniversary leave (Encouraged use of annual leave).
・Refresh leave (5–6 days awarded for 10 and 20 years of service).
・Accumulated expired paid leave system.

RECRUITMENT PROCESS

1. Document screening 
2. Aptitude test (about 20 minutes on the web)
   Aptitude test can be taken in English.
3. Web interview (1~2 times) 
4.  Offer of employment
We do not accept applications from applicants who have applied for a position within the past year.
*Only those who pass the document screening will be contacted for the selection process (please note that we will not contact you separately if you are unsuccessful).

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