Service Engineer/Support Engineer Jobs | Engineering Jobs in Japan

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Service Engineer/Support Engineer

5M JPY - ***M JPY

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Ibaraki

Full-time (permanent)

Online Interview: Yes

Remote Work from Overseas: No / Remote Work in Japan: Yes

Top-Selling Points

Rate of Foreigners

Less Than

Frequency of English Usage

Less Than

Remote work Flex-time Japanese learning support Company housing/ Rent subsidy Involved in upstream processes

Related Skills

Programming Language

C# C++

Server / Middleware

Windows Server

Language Requirements

Required

Preferred

Job Description

[Recruitment Background]
Sales and business performance continue to achieve steady growth due to strong demand from pharmaceutical manufacturers and research institutions. To consistently meet increasing expectations and diverse needs with high quality, the company will welcome new members to further strengthen the organizational structure.

[Job Overview]
At our company, which promotes the advancement of regenerative medicine and drug discovery research, you will be assigned service engineering tasks such as maintenance and inspection management of our equipment installed at customer sites. Through customer negotiations, you can contribute to the future of healthcare as a bridge connecting frontline feedback.

[Key Responsibilities]
・Planning and execution of periodic maintenance
・Modification work to improve equipment functionality
・Troubleshooting and recovery work (on-site root cause analysis using FTA)
・Organization of sales data and creation of service reports (remote work available)
※On-site customer interactions may lead to new business opportunities.
※Each product is custom-made with a unique design, offering constant change and interest.

[Project Examples]
・Construction of scientific instruments and laboratory automation systems for iPS cells and regenerative medicine research and development for pharmaceutical manufacturers and research institutions

[Organizational Structure]
・Overall engineering department size: Approx. 20 members
・Age distribution: 30s: 1 member, 40s: 2 members, 50s: 1 member, 60s: 1 member

[Position Highlights]

1. Contribution to New Drug Development
Involvement with research equipment for new drug development contributes to accelerating the speed of research and development for new drugs.
2. End-to-End Involvement from Upstream to Downstream
Because system development is custom-made, you can be involved in every stage from customer requirements gathering to development and delivery.

[Workplace Language]
・Primary language: Japanese

[Career Path]
Three main career paths are available depending on personal preferences and aspirations:

1. Specialist: A path to master technology and development as an individual engineer.
2. Project Manager: A path to manage multiple projects simultaneously while continuing hands-on engineering work in the field.
3. Technical Management: A path to handle organizational and team management while serving as a player handling practical work and field response without completely leaving the field.

[About the Evaluation System]
・Evaluation Frequency: Once a year (Project contribution is evaluated as appropriate)
・Evaluation Criteria:
For engineers, degree of contribution to projects serves as the primary metric.
In addition to this, daily work style, communication, and attitude are also comprehensively evaluated.

Required Skills and Experiences

[Mandatory Requirements] ・Experience in equipment maintenance (mechanical and electrical) ・Proficiency in object-oriented programming languages such as C# and C++, as well as Windows and Visual Studio [Preferred Requirements] ・Knowledge of software (control systems) ◆Past hiring examples: Professionals with experience in semiconductor device or scientific instrument maintenance, etc.

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Working Condition

[Employment Type]
Permanent employee
Probation period: Yes (6 months / No change in conditions or treatment)

[Work Location]
Head Office
Address: 430-1 Kamiyokoba, Tsukuba City, Ibaraki (approx. 15 minutes by car from Tsukuba Station)
Nearest Station: Tsukuba Express, Tsukuba Station
Smoking Policy: No smoking on premises (Outdoor designated smoking areas available)

[Expected Annual Salary]
Salary Structure: Annual salary system
Remarks: Annual salary starting from 5,100,000 yen (Includes base monthly salary starting from 375,000 yen)
Allowances: Commuting allowance (Paid according to company regulations), Fixed overtime allowance equivalent to 40.0 hours/month

[Working Hours]
・Basic Working Hours:
9:00 - 18:00 (Standard hours set for client coordination, but flexible working hours are possible utilizing the full-flextime system according to personal schedule)
・Standard Working Hours per Day: 8 hours (60-minute break)

[Benefits and Welfare]
■ Social Insurance
Full social insurance coverage (Employment insurance, Workers’ compensation insurance, Health insurance, Welfare pension)

■ Benefits & Various Systems
Retirement benefits system: Defined contribution pension system (matching contribution available)
Asset Building Support: Workplace NISA system
Training & Self-Development Support: Training support system available (Implementation of internal online training system; consultation available for attending external training/seminars necessary for duties)
Internal Communication Support: Recreation expenses provided (10,000 yen per person per instance, up to twice a year, usable for team meals, etc.)

■ Internal Facilities & Environment
In-house cafeteria (dining space) available
Car and bicycle commuting permitted (Employee-dedicated parking available)
Casual dress code
Company-leased housing system *Limited to cases involving relocation upon joining

[Work Style]
Remote work (work-from-home) system
Available to all employees (Can be utilized appropriately provided it does not hinder performance, operations, or team collaboration)

[Holidays and Leave]
Annual holidays: 125 days
Complete 2 days off per week (Saturdays, Sundays, Public holidays)
Summer holidays (3 days): Flexible style permitting 3 days off taken freely between July and September
Year-end and New Year holidays
Paid leave: Granted upon joining (10 days or more) *Hourly leave system available

RECRUITMENT PROCESS

First Interview: HR
Second Interview: Executive
*Depending on the candidate, there may be a third interview.

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